Official Information – Local Government Official Information and Meetings Act, 1987 (LGOIMA)

Nelson City Council is committed to promoting openness and transparency in all its dealings and makes a large amount of information available through its website.

However if you cannot find the information you want, there are ways you can request it:

  • Phone our Customer Service Centre +64 3 546 0200
  • Ask in person at the Customer Service Centre
  • Post your request to: Nelson City Council, PO Box 645 Nelson 7040

Please be as specific as you can be in making your request; it helps us to find the information quickly for you. Make sure you include either a postal or email address so we can provide you with a response.

All requests will be dealt with under the terms of LGOIMA, 1987.

How long will it take to process my request?

We will advise you of our decision on your request as soon as reasonably practicable and no later than 20 working days after your request is received. You can use the calculator from the Office of the Ombudsman to determine when the 20 working days expire.

However, if your request is complex, involves a large amount of research and collation, or requires us to consult with other parties, and we cannot provide you with the information within 20 days, we may extend the time limit. We will let you know if we need to do this.

If the information you want is held by another organisation covered by the Act, we may transfer your request to that agency. If we transfer your request, we will let you know within 10 working days of receiving your request.

Urgent requests

You may ask that your request be treated as urgent. If you do, you must give reasons explaining the need for urgency.

Withholding information

We may withhold information for specific reasons. If we do, we will explain the reason why.

The specific reasons enabling Council to withhold information are set out in sections 6 and 7 of the Local Government Official Information and Meetings Act. Examples of common reasons to withhold information are to:

  • protect peoples’ privacy
  • maintain legal privilege
  • enable the Council to carry on its commercial activities

What will it cost?

If a request is for a significant amount of information, or requires substantial collation and research, Council is entitled to charge and those charges are based on guidelines from the Ministry of Justice.

Under these guidelines you are entitled to:

  • The first hour of time free
  • Twenty pages of free photocopying
  • We can recover any other actual costs (e.g. reproducing a photograph)
  • Time in excess of an hour is charged at $38/half hour
  • Additional copying is charged at 20 cents per page

Where charges are payable we will advise you of the cost of processing your request before we begin working on it. You can then decide if you want to continue, withdraw or refine your request. A deposit of 50% of the cost in advance may be required.

Review of decisions

If you are unhappy with a decision to withhold information, to charge a fee, to extend the time frame on a request or have concerns about how we have dealt with your request, you are able to have the decision reviewed by the Office of the Ombudsman. Visit their website for contact details

If you have any questions regarding Local Government official information requests email us at