Contact us by post, phone, email, or in person.
Find out how to contact us and where to find us.
We are currently experiencing some issues with our phone system. If you need to contact our Customer Services Centre team urgently, please call us on 03 546 2389, firstname.lastname@example.org or message us on Facebook.
Our Customer Service Centre and offices are at Civic House, 110 Trafalgar Street, Nelson (view map).
|Monday, Tuesday, Wednesday and Friday||8.30am to 5.00pm|
|Thursday||9.00am to 5.00pm|
The Council operates a 24 hour, seven days a week phone service. Phone 03 546 0200 (24 hours / 7 days)
The following facilities' normal working hours are Mon – Fri 8.30am – 5pm
|Facility or service||Phone number|
|Public Libraries (All)||+64 3 546 8100|
|Rubbish Collection (Nelmac)||+64 3 546 0910|
|Transfer Station||+64 3 548 5760|
|Recycling Station||+64 3 548 5601|
|Bus service (SBL)||+64 3 548 3290|
|Riverside Pool||+64 3 546 3221|
|Nayland Park Swimming Complex||+64 3 547 0292|
|Founders Heritage Park||+64 3 548 2649|
|Broadgreen House||+64 3 547 0403|
|Natureland||+64 3 548 6166|
|Fire permits (outside fires)||+64 3 544 2441|
|Pensioner Housing – Opus International||+64 3 546 3664|
Write to us
Written correspondence to the Council should be addressed to the Chief Executive and can be posted, faxed, or emailed.
PO Box 645
Fax +64 3 546 0239
If you are a member of the media, your first contact should be with the Communications team at email@example.com
Reporting Alleged Fraud
Please visit our complaints page if you have any concerns about alleged fraud, corruption or dishonesty by Nelson City Council Staff, Councillors or fraudulent activity involving council property or resources.
Civic House, 110 Trafalgar Street, Nelson
Our opening hours are:
Monday, Tuesday, Wednesday and Friday 8.30am to 5.00pm, Thursday 9.00am to 5.00pm