Suggestions, compliments, and complaints

Thank you for taking the first step to help us resolve issues and improve how we do things.

Visit our complaints page if you have concerns about alleged fraud and for information on the complaints process.

Your contact details

Privacy Act notice


Your contact information is collected so we can get back to you about your complaint or feedback. Your details will be managed according to the Privacy Act. Statistics on complaints will not identify any individuals and are used only for service improvements.

Details of your complaint, compliment or suggestion

This is...

Details

What to include


Please include as much information as possible and attach any supporting information including letters. Include:

  • Describe the issue and where it happened
  • Who was there, if known?
  • What was done, or not done?
  • What were the effects?
  • When and how did you become aware of the issue?
  • Other relevant details