Total Mobility Frequently Asked Questions

What has changed?

Nelson and Tasman have participated in a national rollout of a photo ID card based system that is also in use elsewhere. Vouchers have been phased out and now only cards are accepted. If you do not have a card, you are not eligible for a Total Mobility subsidy.

How does the card work/what will I do in the vehicle?

You enter the taxi or driving company who have machines in their cars to read the cards (see the list of participating transport service operators). The driver checks you are the person in the photo, before swiping the card at the beginning of the journey. Upon arrival at your destination, the fare is calculated minus the subsidy. You pay the driver who should issue you with a receipt. The trip and transaction data are then sent to Council who pay the subsidy.

Can I use my card anywhere else?

Yes. The scheme currently operates in Auckland, Christchurch, Otago, Wellington, Northland, and Taranaki. More and more councils are moving across to it. If you are travelling to another region it is still wise to check with the relevant council before you travel. In the mean time, we will issue special vouchers for Total Mobility members who are travelling to places where cards are not yet in use.

When do I get my card?

After your agency has completed your assessment and your application approved by Council, your card will be posted to your address.  Please allow 10 business days for it to arrive. 

What if my details change?

If you move house or your circumstances change you should contact your agency (e.g. Age Concern).

What if my card is lost/stolen?

Please call Nelson City Council customer services on (03) 546 0200 to arrange for a replacement card. You will need to pay the full fare until you receive your new card.

What do I do with my old voucher booklet?

Please dispose of any remaining vouchers. They are no longer valid and will not be accepted by drivers.

What will appear on my card?

Just your name, ID number, and expiry date (your date of birth and address details remain confidential).