Water meter reading to get underway
The next residential water meter reading round starts on Wednesday, 1 October and continue for about two months.
Please check and ensure that the area surrounding the meter box and the meter box itself is clear and easily accessible for meter readers to locate and read. Please move any pot plants that are sitting on the boxes.
The meter readers are allowed to read the meters between 7am and 7pm seven days a week, including Sundays and Public holidays. They will be identifiable by their hi-visibility vests with 'WATER METER READER' and 'SBS' on the back. They will also carry ID with them, which you may request to view.
The city is divided up into areas, with the meter readers starting in Tāhunanui, moving to Stoke, the city centre, The Wood, Atawhai and ending at the Glen by the end of November.
As part of our ongoing maintenance, some meters will be checked to see if they are still recording accurately. If your meter is being checked, Nelmac will let you know if you are at home at the time. If no one is at home, a letter will be left in your letterbox letting you know that Council contractors have been.
The test requires the contractor to fill a 10 litre bucket with water. If the meter needs to be replaced, the water will be turned off to do this. The whole check usually takes about 10 minutes. These checks will continue until December.
If the meter readers have access issues, e.g. the meter is located behind a locked fence or if you have dogs, they will leave a note advising of a new date when they will visit. If there is an issue with this date, please call our Nelmac'shelp desk on 027 286 7337, so that alternative arrangements can be made. Please be aware that if you don’t make an alternative arrangement or repeated visits are needed to obtain a meter reading, you could be charged a Special Water Meter reading fee of $37.14.
All water used through the meter is charged at $2.764 per cubic metre. This is inclusive of GST.
Invoice/Statements are generally posted out within three weeks of the meter being read. They will be due for payment on the 20th of the following month. If your account has a balance of less than $10 or a credit of less than $10 and no water usage, no invoice will be sent.
