Residents Survey


Council seeks feedback from the community in a range of ways. One method is to undertake surveys because they can provide a broad spectrum of public opinion and help reflect trends over time.

Council has been carrying out residents’ surveys to measure satisfaction with its work since 1997. These surveys help the Council gauge how well the community supports its direction and priorities, and the results are used to inform how the Council delivers services.

An independent research company is commissioned to carry out the survey. Usually, around 400 people are selected at random and interviewed on the phone. To ensure most interests of the community are reflected, the company seeks a sample that is representative of Nelson’s demographics.

Residents’ Survey Results 2020/21

There was a fall in residents’ satisfaction with Council’s performance after higher results in 2019/20. In response to the results, Council has identified four focus areas for improvement:

  • Managing expectations by clearly explaining Council priorities and expenditure.
  • Improving clarity on decision making and how community feedback contributes.
  • Telling our story positively and consistently.
  • Communicating decisions, actions and information in a clear and prompt manner.

Council will undertake actions in these focus areas.


View the most recent report: Residents Survey 2020 2021 Report (1.5MB PDF)

View the 9 December 2021 Council report for further information.

View previous Residents’ Survey results: